These terms govern your use of the Spoil Me Lounge booking app (the "App") and the appointments you book through it. Spoil Me Lounge is a beauty salon based in Quatre Bornes, Mauritius ("we", "us", "our"). By creating an account or booking with us, you agree to these terms.
1. The service
The App lets you browse our services and prices, book appointments at the salon or at your venue, and manage your bookings. Appointments are booked exclusively through the App.
2. Your account
- You agree to provide accurate information and to keep your sign-in details secure.
- You are responsible for activity that happens under your account.
- The App is intended for adults. If you are under 18, please use it only with a parent or guardian's involvement.
3. Bookings and deposits
- A booking is confirmed only once your deposit is received and verified by the salon. Until then your slot is held for a limited time and may be released.
- The deposit is a percentage of the service price, shown to you in the App before you confirm.
- Deposits are non-refundable. Please be sure of your date and time before paying. The remaining balance is paid at the salon (or to our team for on-site bookings).
- Prices and service details shown in the App may change from time to time.
4. Payments
5. Changes, cancellations and no-shows
- You may reschedule or cancel from the App, subject to availability and reasonable notice.
- As deposits are non-refundable, a cancellation or no-show means the deposit is not returned. Where possible we will try to move it to a new appointment at our discretion.
- We may need to reschedule or cancel an appointment (for example due to illness or unforeseen circumstances); if we do, we will offer you a new time or return your deposit.
6. On-site ("at your venue") bookings
- For on-site bookings you agree to provide an accurate venue address and the access and conditions our team needs to carry out the service.
- The "time to be ready" you choose is the time the work should be finished; our team plans travel and working time around it.
- Additional travel or arrangements may apply for on-site appointments and will be discussed with you.
7. Acceptable use
Please use the App only for genuine bookings and lawfully. Do not misuse the App, attempt to disrupt it, or use it to harm others.
8. Our content
The App, the Spoil Me Lounge name and logo, and the images and text within it are owned by Spoil Me Lounge and may not be copied or used without our permission.
9. Availability and liability
We work hard to keep the App available and accurate, but we provide it "as is" and cannot guarantee it will always be uninterrupted or error-free. To the extent permitted by law, we are not liable for indirect or unforeseeable losses arising from your use of the App. Nothing in these terms limits any rights you have under the laws of Mauritius.
10. Privacy
Your use of the App is also covered by our Privacy Policy, which explains how we handle your information.
11. Changes to these terms
We may update these terms from time to time; the "Last updated" date above will change accordingly. Continuing to use the App means you accept the updated terms.
12. Governing law & contact
These terms are governed by the laws of Mauritius. For any question about these terms, contact us at hello@spoilmelounge.com or on WhatsApp (5804 2218).